I'm saying this because, like any person I don't know everything and as such my idea of a perfect customer service might be another persons idea of hell, and obviously there is legislation and liabilities that Thomson genuinely have to look out for. I'm not necessarily confirming I will go, but at the least I am sure Thomson are still keeping an eye on the blog, and would appreciate some tips from you guys! I know a lot of people, like me, have been miss-sold so I will try to pass this information on as well, but at the bare minimum I will make sure the rite people at Thomson receive a consensus of what they need to do to improve - in view of the general public who have had experiences with Thomson.
Thats about it really, I appreciate for some this may be too little too late, but I have been approached by the same Thomson employee who originally got the ball moving with my complaint, and as such do believe she is genuinely sorry that this has all gotten to this stage.
Additionally sometime this week I will be writing a full detailed way to write a blog, although there are a few who want to setup blogs the way I did, it isn't free to run a website like this. I pay for it out of my own pocket, however, I will be telling you how to setup a free wordpress blog in the coming week which is simple to use, and has 100's of free templates and plugins. Please bare in mind though that a site to appear high on Google with common search terms is hard, and might not be acheivable without hiring a professional company such as Cite web design agency who are SEO specialists and I work for.
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Posted at 2011-12-17 15:29:38
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Anonymous
Posted at 2011-05-17 22:22:44
:sigh: Like you I was absolutely disgusted with Thompson and their attitude to complaints. Disabled tourists beware. I was assured that Mahabra Beach was 100% wheelchair friendly and 5% friendly in that I could access garden and front entrance only. When I complained was told untrue (politely made to feel a liar)! They said that the only thing I could not get to was the Bank as it was up steps and when I replied that everything else like, shop, hairdressers, cafes, bazaar etc were on that corridor.Even the best access to the indoor pool and massures was through that corridor as the outside path was in too bad a state to self propell my wheelchair. I felt awful the whole holiday as I had to rely on my family for help as I'm fiercly independent. In the end they send me a voucher for £100 which has to be spent with them and I am not at all pleased as they will have realised that I would never risk booking through them again so cost them nought!
Anonymous
Posted at 2011-05-17 20:24:35
i was so shocked to hear this report about the
marhaba palace at port el kantaoui, the hotel was great spotlessly clean the food was excellent never known such a wide variety in years of travelling abroad, the staff were brilliant i could not fault it and will undoubtably be going again soon, we stayed there september 2009 8)
Anonymous
Posted at 2010-05-25 03:47:39
hi andy.our hotel was awful staff so rude was told to eat pasta when we said were vegetarian, pasta filled with pork!contacted travel buddy same night lodged formal complaint saw rep paid to move hotel.next hotel 5 star had leaking roof room flooded!thompson say my letter arrived later than allowed,i explained my partner was having cancerous kidney removed.i have e mailed them but they will not reply.i explained that the reason for holiday was to get over some terrible news and prepare for partners operation not to end up nauseous,in floods of tears and so very unhappy. congrats on your success sandra
Anonymous
Posted at 2009-10-19 01:04:03
Hello Andy,
I am glad you got a resolution to your claim, but it is a shame you had to resort to social media marketing techniques to do it. Your story inspires others.
For me problems started when my holiday on TOM4566 from Gatwick to Mahon took on an unexpected pitstop as we had to make an emergency landing in Paris due to a decompression issue.
I will have a better idea on what I would improve when I have completed the process.
But from your experience getting page 1 on search terms that include "thomson" and the resort or review etc helps the customer care experience?
May I ask how long it took you?
I presume you are talking organic results rather than ppc?
Cheers.
Anonymous
Posted at 2009-10-19 13:22:48
Hi David,
It took me under a month to get to the top of Google, and it only really took that long due to issues with me not having a proper 301 with a secondary domain name I use (andysharman.net), however, for most new websites it takes upto 90 days to get crawled correctly by Google, whereas my website was pre-existing and being crawled consistently already.
It helped [b]me[/b] get a better customer response and I do believe its a powerful way of making them listen, but I won't be surprised if Thomson are now spending money on SEO, and yes Organic results - don't need PPC.
Hope it helps!
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